1. Introduction

ProweX Digital ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name, business name, and contact details (e.g., phone number, email address, postal address)

• Payment and billing details

• Social media account details if you interact with us via social platforms

• Any information you provide when using our services, including media files and branding materials

3. How We Collect Personal Information

We collect personal information through:

• Direct interactions (e.g., when you contact us, request a service, or make a payment)

• Automated technologies (e.g., website analytics, cookies, and tracking tools)

• Third-party service providers, such as payment processors and social media platforms

4. How We Use Personal Information

We use personal information to:

• Provide and manage our digital content services

• Communicate with clients regarding projects, billing, and inquiries

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We do not sell or rent personal information. However, we may disclose personal information to:

• Third-party service providers (e.g., payment processors, hosting providers, marketing platforms) who assist us in delivering services

• Law enforcement or regulatory bodies if required by law

• Business partners when necessary to fulfil service agreements

6. Data Storage and Security

We take reasonable steps to protect personal information from unauthorized access, misuse, or loss. This includes:

• Secure online payment processing

• Encrypted data storage where applicable

• Access controls to limit information to authorized personnel only

Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze user behavior. You can manage cookie preferences through your browser settings, but disabling cookies may affect website usability.

8. Access and Correction of Personal Information You have the right to:

• Request access to the personal information we hold about you

• Request corrections to any inaccurate or outdated information

• Opt out of marketing communications at any time

To exercise these rights, contact us at contact@prowexdigital.com.au.

9. International Data Transfers

If we transfer personal information outside Australia, we ensure appropriate safeguards are in place to comply with Australian privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services indicates acceptance of the revised policy.

11. Contact Us

For any privacy-related inquiries or complaints, please contact us at: contact@prowexdigital.com.au.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.